I ordered a Lego Duplo Deluxe Train Set (5609) for my son for Christmas. The train it self cost me almost $120. I also bought $20 in extra tracks. The whole thing was $165 after shipping and tax. This package wasn’t cheap even though it was from Lego. Today Oct 12th 2011 I was expecting this package to be delivered. Around 8:50 this morning I heard the door bell ring. I jumped up to run to the door. I ran because I wanted to get to the door before my son did. I didn’t want him to see it. When I opened the door the guy was gone. I run pretty quick so that guy didn’t even wait. There was a note on the door saying “side gate”. I have two side gates so I walked around the house looking for where he said he put it . Both of my side gates areas are clean, well lite, cemented, and without shrubs. So I was confused on why he would put it out in the open. I walked around for a few minutes. I couldn’t find it anywhere. I reread the note and it said delivered. I went back inside to grab my phone to call Fedex and ask where he put it. Then I heard my dogs barking. I went outback where I have a pit bull and greman shepard. There I see my package upside down by my gate. The guy tossed it over my 8 foot gate. I have so many problems with this. First, that was not cheap and he just tossed it like nothing. Second, it could have hit my dogs. Third, if my dogs weren’t better trained they could have easily destroyed that box. By the way my white gate has a bright red sign saying beware of dogs. So the guy knew about my dogs. Forth, he didn’t even wait to see if I was home. My last problem with this whole thing is that I bought this for my son for Christmas. He isn’t going to open this thing for months. So if its damaged at all by the toss then I have no way of knowing until then, and if it is its going to be another $165 out of my pocket. When I have things delivered I normally do it UPS or USPS which has always worked out to my liking. My UPS guy even knows me by name (I don’t even get things shipped to me that often) and is kind enough to wait for me to answer the door. Even if it doesn’t need to be signed for. I have had FedEx ship to my home a few times. Each time they don’t wait, but this is the first time they tossed my package over my wall. So much disrespect. If I can help it. In the future I will always go UPS or USPS.
Update- After this delivery I contacted FedEx to report this problem. I contacted them through there website. Within 30 minutes I had a reply saying they were going to direct my concern to a local branch manager but they needed a little more verification to make sure I am who I say I am. Which was fine. I gave them the info they asked for and about 30 minutes later I got a call from a lady by the name of Tori. She was very kind, patient and sounded generally concerned about my problem. I wasn’t asking for anything. I just wanted her to be aware of the situation because I don’t want that driver doing that to me or one of my neighbors again. She said she would speak to the driver as well as make notes for future delivery to be placed by my door, or under my bench, or in/behind my planter and not tossed over my wall. I didn’t think you needed to tell a guy who delivers packages all day not to go tossing them over gates and walls but whatever. Tori also was kind enough to tell me to keep my packaging and receipt so if come Christmas my sons train is damaged then they will cover it. That was kind but I’m don’t like the fact that my sons Christmas could still be a disappointment. I appreciate her call, and that she was trying to correct the problem but I’m not sure if this corrects FedEx in my eyes. I think I will still try to go through UPS in the future.
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